Privacy Policy
Privacy Policy
Effective Date:** August 12, 2026
**Brand:** Tamu Natural Products
**Contact Email:** tamunaturalproducts@gmail.com
**Contact Phone:** +256 781 699 967 / +256 759 522 633
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At **Tamu Natural Products**, your privacy and the trust you place in us
are as important as the quality of our organic skincare formulas. This
Privacy Policy outlines how we collect, use, disclose, and safeguard your
personal information when you visit our website, purchase our products,
or engage with our personalized skincare consultation services across
East Africa.
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## 1. Information We Collect
We collect information that helps us deliver 100% natural skincare
products, fulfill orders, and provide customer care.
### A. Information You Provide Directly:
* **Contact & Identification Data:** Name, email address, phone number,
and delivery address.
* **Skincare Consultation Information:** Skin type, specific skin concerns,
routine preferences, and feedback provided during our personalized skin
consultations.
* **Order & Transaction Details:** Items purchased, delivery instructions,
billing details, and payment confirmation details (e.g., mobile money
transaction IDs).
### B. Information Collected Automatically:
* **Device & Usage Data:** IP address, browser type, operating system,
referring URLs, and pages viewed on our site.
* **Cookies & Tracking:** Information gathered through cookies to
remember your shopping cart, preferences, and optimize website
performance.
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## 2. How We Use Your Information
We use your personal data to provide high-quality services across our
operations in Uganda, Kenya, Tanzania, Rwanda, Burundi, South Sudan,
and D.R. Congo. Specifically, we use it to:
1. **Fulfill & Deliver Orders:** Process payments, dispatch shipments, and
coordinate delivery with regional courier partners.
2. **Personalized Skincare Guidance:** Provide tailored product
recommendations based on consultation details you share with us.
3. **Customer Support:** Respond to inquiries, track feedback, and resolve
questions via phone, email, or WhatsApp.
4. **Marketing Communications:** Send newsletter updates, promotions, and
skincare tips (only if you have opted in or subscribed).
5. **Improve Our Products & Services:** Analyze website usage and customer
preferences to refine our organic formulas and web experience.
---
## 3. Information Sharing and Logistics
We do **not** sell, rent, or trade your personal information to third
parties for marketing purposes. We only share information with trusted
service providers necessary to operate our business:
* **Regional Delivery Partners:** We share your contact details and shipping
address with courier and logistics providers operating across East Africa
solely to deliver your orders.
* **Payment Gateways:** Necessary order details are shared with encrypted
payment gateways and mobile money providers to complete financial
transactions securely.
* **Legal Compliance:** We may disclose information if required by local
laws or in response to valid legal processes by regulatory authorities.
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## 4. Data Security
We implement standard administrative, technical, and physical security
measures to protect your personal information against unauthorized
access, loss, alteration, or disclosure. While we take every reasonable
precaution, no Internet transmission or digital storage method is
100% secure.
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## 5. Cookies Policy
Our website uses cookies and similar tracking tools to enhance user
navigation and remember preferences. You can configure your browser to
reject cookies or alert you when cookies are being sent. Please note that
disabling cookies may affect certain interactive features of our store.
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## 6. Your Rights & Choices
You have the right to manage your personal information:
* **Access & Correction:** You can request a copy of the personal data
we hold about you or request corrections to inaccurate details.
* **Deletion:** You may ask us to delete your personal account or order
history, subject to statutory record-keeping requirements.
* **Opt-Out:** You can unsubscribe from marketing emails or newsletter
updates at any time by clicking the "unsubscribe" link or contacting
us directly.
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## 7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy
Policy or how your data is handled, please contact us:
* **Email:** tamunaturalproducts@gmail.com
* **Phone / WhatsApp:** +256 781 699 967 | +256 759 522 633
* **Coverage:** Serving Uganda, Kenya, Tanzania, Rwanda, Burundi,
South Sudan, and D.R. Congo.